Return Policy

REFUND AND EXCHANGE POLICY

We handpick and inspect every single products carefully. Don’t worry if you are not satisfy with the items received (CUSTOMISED ITEMS NOT INCLUDED), our refund and exchange policy is 14 days from delivery date. Just submit a tickets to contact us, it is easy for you to exchange or refund. You are responsible for the shipping cost. When approved, the cost of the original shipping will be deducted from the original amount.

Wholesale buyers can not return or exchange except the product is fault or we sent a wrong product. Sales are final.

To be eligible for a return, your item must be unused and in the same condition & original packaging in which you received it. To complete your return, we may require a receipt or proof of purchase.

Items Not Eligible for Return:

Several types of goods are exempt from being returned due health and hygiene resaons:
  • Earrings
  • Jewellery set that contain earring
  • Customised products
  • Sales Items
  • Wholesale buyers

Easy Exchanges:

We’re happy to exchange it as long as that item’s still in stock. Once your return is received and inspected, we will email you to notify you that we have received your returned item. You need to pay the return shipping fee, OR we will pay the shipping if the exchange is an error. Please consider using a tracking shipping service, as we can not guarantee returns.

If you cannot decide what you would like to exchange it for, we can issue you a credit note that would last 1 year. Please note, Credit Note automatically increase by 5% of your total purchase. We stock and upload new products weekly, so your choice will be limitless.

Refund:

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

Please note: Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.

Eligibility Window:

To qualify for a return, items must be received back at our Fulfilment Centre within 12 days of the original order delivery date.

Packaging Requirements:

Items received should be unused, undamaged, and in the original package. The sealed bag of earrings must not be opened.

How to Make Your Return or Exchange:

Step 1:

If you’re not satisfied with the products received, please contact our customer service first and submit ticket for further help.

Step 2:

If you want to Exchange, it’s easy! Just inform us of the right SKU and SIZE you want to exchange for. If you return for a refund, our Account Department will arrange a refund for you after we receive the returned items in their original packaging.

Step 3:

Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)

Step 4:

Send it off. You would need to pay for the shipping back to us.

Please allow 5 to 10 business days for package transit and 5 to 7 business days for processing after receipt at our Fulfilment Centre.

We’ll email you once we process your return or exchange.
Please note: Please be aware that we cannot take responsibility for lost or damaged packages that are not shipped with our label. You are responsible for the product until we receive it.
If you still have any questions regarding the return policy, please feel free to submit a ticket to contact us or email info@prestigeapplause.com

Click here to submit a ticket for exchange, Credit Note or Refund